Conduent Workforce Development Subject Matter Expert (SME) / Government Industry Specialist

Feb 17, 2017

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at

NOTE: This role is a virtual/remote role with up to 25-50% travel. While the incumbent can be located anywhere in the U.S., access to a major airport is highly preferred.

Summary Description:

The Conduent SME/Government Industry Specialist serves as a trusted advisor and partner within the State marketplace. The SME will establish, develop and maintain relationships with internal and assigned external customers/agencies at all levels to drive business and exceed established growth goals. The SME will achieve consistent, predictable quarterly revenue results and be the single point of contact/relationship manager for assigned territory. The SME will manage the “political process” in the assigned state/territory, working with Conduent sales executives, consultants and accounts.  In order to drive the required pipeline and close business required for this position, it is necessary to have contacts and experience in the specified lines of business to position the candidate and the company for success.


  • Provide overall client development leadership and political strategy for Conduent activities in Public Sector. 
  • Assists the LOBS in pipeline management and forecasting.
  • Works directly with the leadership of other Conduent organizations. 
  • Responsible for community and political involvement, ensures that Conduent is viewed as a good corporate partner to the State and the local community.
  • Work with the appropriate LOB and sales team in qualifying opportunities, establishing effective solutions and executing effective win strategies.
  • Coordinates governmental relations activities with the Conduent Government Affairs Office and serves as primary Conduent local resource for contact with political leadership. 
  • Develops and maintains executive-level relationships. 
  • Works directly with corporate Executive Sponsor for state/region.
  • Must have high level understanding of political, operational, sales, new and existing business activities in state/region.


  • Subject Matter Expert with strong demonstrated business process experience within state workforce development programs.
  • Demonstrated experience with the applications said industry run, regulatory environment, buying patterns, funding sources, etc.
  • Experience in Business Process Outsourcing (BPO) highly preferred. Our services focus on case management, remote access to workforce programs, training, etc.
  • Bachelor’s degree.

NOTE: This role is a virtual/remote role with up to 25-50% travel. While the incumbent can be located anywhere in the U.S., access to a major airport is highly preferred.

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