NASWA Project Manager - WIOA Information Technology Support Center

Mar 17, 2018

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National Association of State Workforce Agencies (NASWA)

                                                                  Project Manager Position

Background on NASWA

The National Association of State Workforce Agencies (NASWA) is the national organization representing all 50 state workforce agencies, D.C. and U.S. territories. These agencies deliver training, employment, career, and business services, in addition to administering the unemployment insurance, veteran reemployment, and labor market information programs. NASWA provides policy expertise, shares promising state practices, and promotes state innovation and leadership in workforce development.

Overview of the Position

NASWA is seeking a Project Manager for one of its technology support centers, WITSC – the Workforce Innovation and Opportunity Act (WIOA) Information Technology Support Center.  WITSC was created, recently, in partnership with the U.S. Department of Labor (USDOL) and the Maryland Department of Labor, Licensing and Regulation (MDLLR), in response to WIOA’s vision of integrating customer service delivery between many publicly-funded state and local programs.  WITSC’s mission is to broadly support the data/technology efforts of all involved WIOA state partners toward achieving this integrated service delivery vision and ultimately help in improving the effectiveness of WIOA partners’ systems. 

Under the guidance of its Steering Committee, WITSC’s work will focus on leveraging expertise and resources related to IT infrastructure and systems across federal programs (core and mandatory WIOA programs) and states; identify, research and share open-source, no-cost expertise and resources from nonprofit and for-profit organizations; serve as a conduit between states, and state consortia projects, to identify and share effective technology strategies, best practices, and lessons learned; and provide relevant technical assistance to states and state consortia.  Finally, WITSC will also develop and deliver education and training materials that support successful technology solutions for data and system integration; and identify policy barriers and communicate them to appropriate partners.

Roles and Responsibilities

1. Participates in strategic conversations and provides the WITSC Director with support on all aspects of WITSC work and activity. 

2. Manages the design and implementation of WITSC’s online resources along with securing, vetting and refreshing relevant content.  Works closely with the WITSC Director and Steering Committee, NASWA Digital Library Staff, other NASWA staff and members, as well as vendors/consultants.  Online WITSC resources to be managed include:

  • a Knowledge Exchange page, an e-Library envisioned as a key repository for information sharing;
  • the State Technology Profile page, a tool offering a snapshot of states’ key program technology profile across all WIOA partners;
  • an RFP portal, aggregating RFPs in the state WIOA space; and,
  • a Tools and Providers Marketplace, a “yellow-pages plus” of available vendors and tools in the WIOA space.

3. Serves as staff liaison to state workforce agencies to keep track of technology developments/changes, collect feedback on current and future WITSC activities, and learn about emerging issues.  Expected to develop relationships and contacts with appropriate staff in all WIOA partner agencies and relevant national organizations.

4. Provides subject matter expertise in the development of upcoming technical assistance efforts and research, including research around Integrated Service Delivery System models, a state self-assessment study, technical assistance strategy, and future training development and roll-out. 

5. In addition, the Project Manager may be asked to:

  • contribute in WITSC’s marketing and awareness-raising efforts;
  • attend and contribute at WITSC Steering Committee meetings, as well as other NASWA Committee meetings and conferences;
  • work closely with other technology centers within NASWA including the Information Technology Support Center (ITSC) and the UI Integrity Center (IC); and,
  • perform other relevant duties as assigned.  



  1. Between 5-10 years of work experience.  At least, five years of WIOA experience at the federal, state or local levels. 
  2. Demonstrated in-depth understanding of the business side of WIOA technology systems. 
  3. Experience creating and managing project budgets and developing work plans.
  4. Ability to develop and maintain project schedules and timelines, as well as review project deliverables and provide quality assurance.
  5. Ability to manage vendors and subcontractors, as appropriate.


  1. Versed in multiple WIOA Title programs.
  2. Knowledge and experience with IT project design, development, and implementation.


1. Strong organizational skills:

  • Effective time and task management skills, paying close attention to detail and keeping errors to a minimum. 
  • Punctual, reliable, and responsible.

2. Strong communication and interpersonal skills:  

  • Presents concepts in a concise and focused manner.
  • Writes well, conveying complex content in a clear and simple manner.
  • Consistently respectful and professional demeanor toward colleagues, members of the Association, visitors, guests, callers, stakeholders, and vendors. 
  • Excels at developing collaborative external partnerships with key stakeholders. 

3. Self-starter works both independently and as a member of a team.

4. Strong problem-solving ability, strategizes solutions to emergent issues and is flexible.

5. Composed, honest, ethical, and tolerant of differences.

Education, Credentials, Certificates

     Required:            Bachelor’s Degree

     Preferred:           Master’s Degree

                                 PMP Certification

Job Details

     Location:             Washington, DC.  This position can be a               

                                   remote/telework position.

     Title:                     Project Manager

     Report to:           WITSC Director

     Term:                   Full time

     Salary:                 $85,000 – $90,000, commensurate upon experience.

     Benefits:              Employee benefits include eleven paid holidays (plus

Inauguration Day), accrued annual and sick leave similar to that provided by the federal government, employer-paid health and dental insurance, life insurance, long-term disability insurance, travel insurance, 401-K plan and parking or subway/bus subsidy (if based in the Washington, DC area).

     Travel  Requirements: The position requires occasional travel for relevant meetings, trainings, and events.

     How to Apply:  A cover letter stating salary requirements and a resume must be received in the NASWA office by close of business March 30, 2018. Please send all information via email to:  Emma Northcott, Program Analyst, NASWA at