NASWA Integrity Center Subject Matter Expert

Feb 23, 2017

The Unemployment Insurance Integrity Center (Center) operates in partnership with the US-DOL Office of Unemployment Insurance, NASWA and the New York State Department of Labor to provide innovative tools, training and support to state’s in their effort to reduce improper payments and combat unemployment insurance fraud.  The Center is tasked with developing a portal for data exchange and claimant cross-matching efforts, a training academy for Benefit Payment Control (BPC) and UI data staff, implementing data analytics into states investigation efforts and creating model BPC operational plans.

The Senior UI SME provides high-level and collaborative support to the Center effort. The general responsibilities include participating in the implementation and delivery of tasks associated with NASWA’s role in this effort.  The Senior UI SME will participate in both high level and detailed project planning, project management, implementation and content strategy, and will be an overall resource for the Center, staff and Stakeholders throughout the duration of the project.  The Senior UISME will team with a UISME-BPC to deliver Instructor Led Training (ILT) as part of the UI Training Academy curriculum.  The Senior UI SME will be responsible for managing and delivering certain tasks or sub-tasks within the project plan that relate to the overall deliverables.

Provide high-level and collaborative support:

  • Utilize knowledge and experience in UI operations to contribute to the overall effort to provide useful tools for State UI/BPC operations.
  • Participate in meetings and conference calls with Integrity Center staff and offer guidance and suggestions on project efforts.
  • Develop working relationships with State BPC leaders, UI Directors, Integrity Center staff and project stakeholders.
  • Act as a Liaison to select states for all Integrity Center activities and initiatives.
  • Serve as a UISME lead instructor to deliver course content to state staff.

Participate in detailed project planning, project management, implementation and content strategy:

  • Work with Project Director to create sub-project plans for individual deliverables. 
  • Provide guidance on the best methods for implementing tools made available by the Center.
  • Participate in strategy discussion as they relate to project deliverables with an emphasis on ensuring practicality and usefulness to state operations.
  • Take ownership of assigned tasks and ensure that the end product is delivered in accordance with requirements and timelines.
  • Coordinate and manage the efforts of other Integrity Center staff in the completion of assigned projects.
  • Conduct research in areas and topics associated with Integrity Center activities and provide summary documentation of research.
  • Take the necessary steps to stay informed of issues, tools and solutions throughout the arena of UI integrity as well as integrity efforts in other federal programs.



Bachelor degree from an accredited four-year college or university


EXPERIENCE, DESIRED Knowledge, Skills and Abilities   


  • Significant experience in the operations/management of a State Unemployment Insurance operation;
  • Experience developing and providing training on UI operations especially focused on overpayment/fraud detection and recovery;
  • Proven ability to work independently;
  • Proficient with Microsoft office products, particularly Word, PowerPoint, Excel and Outlook;
  • Strong writing skills with fluency in English, ability to apply rules of composition and grammar;
  • Competent in basic mathematics and statistics;
  • Skilled at listening, reading, managing time, learning, identifying & solving problems, and perceiving business and social situations;
  • Strong interpersonal, planning, and organizational skills;
  • Ability to set and adjust priorities for competing tasks under the guidance of the Project Director or Project Manager in order to perform multiple tasks simultaneously while adhering to deadlines;
  • Professional demeanor toward colleagues, project stakeholders and members of the Association;
  • Possess strong oral and written communication abilities;
  • Reliable, responsible, composed, honest, ethical, tolerant of differences and willing to change as required.




NASWA provides health care, vision, dental and life insurance and other fringe benefits including a 401k, funds for metro and MARC transportation (for Washington D.C. based employees), paid holidays, accrued vacation and sick leave, and travel reimbursement.  The annual salary for this position in $85,000-$105,000 depending on experience.


Work Location and Travel


The Integrity Center is a virtual organization and this position will work remotely from home.  Travel for this position could be up to five working days per quarter with the potential for travel of up to 8 days per month during critical periods of the project.  Travel for the ILT sessions usually lasting 4-5 days, could occur 6-8 time per year as part of the prior mentioned 8 days/month.




Interested applicants should submit a detailed resume, a letter of interest that describes how the applicant meets the experience, knowledge and skills above, and a narrative document (no more than two double spaced typed pages in length) that describes the applicant’s history and involvement in the Unemployment Insurance program.   


Application materials should be submitted by Friday, March 17, 2017 via email to:


Randy Gillespie, Project Director

444 North Capitol Street NW, Suite 142

Washington, DC  20001