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As claim counts rose, the demand for electronic communication with employers sky-rocketed. States using SIDES E-Response saw drastic increases in the number of participants transitioning away from paper. Join this session to hear how states successfully leveraged communication methods to attract employers to SIDES E-Response and used Single Sign-On (SSO) to improve the user experience.

Following the discussion, get a sneak preview into the SIDES E-Response Facelift Project and learn how you can start to prepare.

Moderators

Karen Holett, Workforce Program Coordinator, Iowa Workforce Development

Presenters

Joe Okimi, UI Program Supervisor, Nebraska Department of Labor

Maridale Vanek, UI Program Subject Matter Expert, State Information Data Exchange System (SIDES), NASWA

Daniel John, Head, Initial Claims, Pennsylvania Department of Labor & Industry