During the pandemic, UI IT Systems were challenged to be scalable and flexible in implementing new programs and technologies. In this session, states will share how the pandemic shifted their systems and modernization efforts to focus on improving service delivery, customer journey, fraud detection and prevention, and more. What were the lessons learned during the pandemic and what does modernization and sustainability look like moving forward?

Moderator:

• Ben Peirce, Vice President, Technology Services and Programs

Panelists:

• Renee Royston, Modernization Director, Oregon Employment Department
• Prahalad Pateel, Director, BEACON, Maryland Department of Labor
• Anthony Vaughan, Business Services Manager, Missouri Division of Employment Security, Missouri Department of Labor and Industrial Relations