On your mark, get set, go! But what happens after deployment? Modernization teams had been focusing on requirements, development and testing; now they are working defects, conducting training, and transitioning back into the new norm. Join this session as states discuss promising practices and areas of opportunity after modernization.

Moderator

Wanda Alexander, System Business Analyst – SIDES Administrator, North Carolina Department of Commerce

Speakers

Kristi Burns, Director, Program Policy & Performance Division, Maine Department of Labor

Trish Pesek, Unemployment Insurance SME, Wyoming Department of Workforce Services

Tony Vaughn, Business Services Manager, Missouri Division of Employment Security

Lou Ansaldi, Technical Director, NASWA