Tracks: Administrators, E&T, Tech, and UI 

Customer Service Magic: Co-creating a Roadmap for an Aligned Customer-Centered Ecosystem of Supports and Services

Delve into the transformative power of alignment in Health, Human Services, and Labor systems to advance economic mobility for individuals and families. The Aligned, Customer-Centric Ecosystem of Supports and Services (ACCESS) initiative, a path-paving project led by the American Public Human Services Association (APHSA), in collaboration with NASWA and other key collaborators, will be showcased. Project team members from NASWA and APHSA, accompanied by public agency project advisors, will provide an overview of the ACCESS Initiative, offering insights into its core principles and objectives.

MODERATOR

Ben Peirce, VP of Technology Services and Programs, NASWA

PANELISTS

Liz Carver, Director, Workforce Development Division, Utah Department of Workforce Services
Amy Hiltunen, Director, Workforce ITSC, NASWA
Jess Maneely, Assistant Director, Process Innovation, APHSA
Maricar Pilotin-Freitas, Administrator, Workforce Development Division, Hawaii Department of Labor and Industrial Relations
Nana Sasu, Senior Project Associate, Process Innovation, APHSA