Moderators: Brett Flachsbarth, Deputy Secretary, Kansas Department of Labor; Alyson McMilin, Claims Processing Manager, Montana Department of Labor & Industry

Speakers: Candace Edens, Supervisor Special Programs Team, Division of Unemployment Insurance Operations, US Department of Labor; Cara Hill,Administrator - Quality Assurance, Florida Department of Economic Opportunity; Bill Brueggeman, Systems Analyst, Wisconsin Department of Workforce Development; Christina Corbett, SIDES Coordinator, Kansas Department of Labor; James Barnes, Combined Benefits Team Leader, AEG Processing Center #58