State Engagement Team

The State Engagement Team is your collaborative partner in improving unemployment insurance (UI) operations.

How can the State Engagement Team help you?

Whether you are navigating federal or state-funded grant opportunities or looking to improve operations, our tailored state services ensure you have the tools for success. Our team of experts is dedicated to supporting your state's UI program through:

  • Confidential consultation services
  • State project coordination and implementation
  • Tools, resources and practical solutions

Priority Resources

Available to NASWA Members only. Login required.

Featured Weekly Reference Materials

Available to NASWA Members only. Login required.

Project Completion Report: Nevada - Automating the Indexing ...

This report provides information about how Nevada automated its indexing document process using Optical Character Recognition and Upload functionalities.

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Project Completion Report: North Carolina - Push Notifications

This report describes how the North Carolina Division of Employment Security implemented push notifications to keep claimants informed about their unemployment insurance claims.

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How to Design Effective Communications: What has OES ...

This paper outlines what the tests conducted by the Office of Evaluation Sciences (OES) have revealed about how to design effective communications.

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Meet Your State Engagement Managers

You gain access to a trusted partner and resource for states. Our team can:

  • Lead and serve as subject matter experts on state services and projects
  • Facilitate state workgroups
  • Coordinate state-to-state collaborations
  • Engage state members with NASWA tools and services

Jamie Abbott

Regions 1 & 3

Amy Banicki

Regions 2 & 4

Maria Noble

Region 5

Emily Savard

Region 6