Workforce IT Support Center (Workforce ITSC): Year in Review - 2024

• Building Data Literacy for All: This summer, we offered customized learning opportunities that enhanced data literacy and its application in improving customer programs and services for Senior Leaders, Policy Makers, and Managers, Analysts and Frontline Staff. The training had attendance from 48 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands. Stay tuned for more opportunities in 2025.
• Business Analysis for Workforce System Professionals Certificate: This new self-paced eLearning certificate is now available at no-cost to members and government partners in Learning. The course enables learners to understand business analysis, assess needs, define scope, and recommend solutions. It also covers the application of modern tools and techniques to support data and technology projects. Learn more and enroll.
• Digital Transformation Webinar Series & eLearning Certificate: From February to August, the Mastering Digital Transformation webinar series helped public workforce leaders build skills to drive digital change while reducing service delivery risks. Additionally, the Urgency of Workforce System Digital Transformation Certificate is now offered as a self-paced course through Learning. It provides valuable insights into the need for change, strategies for navigating the digital landscape, and approaches to building partnerships that enhance customer service. Learn more and enroll.

• Workforce Technology Library Collection: Now with more than 1,600 resources, the Library provides access to a wide range of workforce technology topics. Users can explore both Workforce ITSC-developed and external resources, all available for research.
• State Technology Profiles: Workforce ITSC has completed technology profiles for 52 states/territories, offering detailed insights into state technology systems, vendors and modernization efforts. These profiles help users understand the technology landscape at both the state and national levels. New dashboards will be available in the coming year.
• Solutions Marketplace: The marketplace now includes 109 vendor profiles, enabling users to discover and connect with technology solution providers that support workforce programs and service delivery.
• Procurement Portal: With more than 800 procurement documents, this portal allows users to search both active and archived state procurement documents, providing examples of procurement language for requirements gathering and best practices.

• Strategic & Project Support: Workforce ITSC staff supported three states with customized projects, offering assessments of current technology and organizational processes, along with recommendations and strategies to navigate change and achieve future goals.

• Aligned Case Management (ACM) Institute: With support from the U.S. Department of Labor, the ACM Institute successfully completed its first year, helping five states transform case management systems to improve service delivery and customer experience. A second cohort of states will be launched in 2025, along with a toolkit and framework to support states in aligning their systems to enhance service delivery and improve the customer experience within the public workforce system.
• Aligned Customer-Centered Ecosystem of Support & Services (ACCESS): The ACCESS project, a collaboration between NASWA and the American Public Human Services Association (APHSA) with funding from the Gates Foundation, is working to simplify access to benefits by aligning state agencies and partners. Set to be completed in spring 2025, a policy brief and microsite have been released with early insights.

• We are excited for what is coming in 2025! For more information on our services and upcoming opportunities, visit www.naswa.org/witsc – your go-to partner for driving workforce solutions and innovation! 
• NASWA Workforce ITSC Services are open to government employees at all staffing levels supporting WIOA Titles I, II, III, and IV, as well as UI, TANF and SNAP programs. This includes NASWA Members in State Workforce Agencies, as well as Government Partners in Federal and State Agencies.