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It is critical for agencies to get the word out on services they offer and what they do.  In an integrated system, learning the entirety of it is essential in order to communicate about it well. This session provides real-time solutions for communicating the workforce story by develop...

This Session will provide members of each state the opportunity to report on significant legal cases, legislation, policy battles and administrative triumphs and disasters of the last year that have occurred in their states. It is a time to share and learn from our colleagues and to gain u...

with current jobseekers and future talent pipelines. How can the public workforce system build tools customers will actually want to use? Are building user-friendly platforms and meeting legislative requirements mutually exclusive goals? In this session, you will learn about customer-cente...

teams and communications teams to collaborate. This session will focus on best state practices of these teams working together to get the message out and communicate value for their agencies and state.

How is your workforce agency or division using technology to drive better customer service? Join several states as they take you on a technology tour. We’ll go from the broad to the specific and cover a lot of ground--from direct service to learning technologies, from customer service data...

For U.S. Secretary of Labor Acosta and the Workforce Information Advisory Council (WIAC), addressing the U.S.’s “career awareness gap” is a top policy priority. Young Americans need excellent career information, delivered in an easy-to-use format, to help direct their educational and caree...

Can we “nudge” towards better employment outcomes? Workforce development policies, like many other public policies, impact individual and group behavior. Applying lessons from behavioral economics, policymakers are developing simple, low-cost, and effective policy interventions to help cit...

to innovation and operations. The same can be said for the labor market information (LMI) that helps drive workforce development. At this session, an engaging team of LMI directors will provide an overview of their work and examples of how their agencies use information not just for compli...

States present new approaches to training, retaining and cross-training staff in times of low budgets. Join in the discussion as we work together to optimize staff.

Discussion of current policy issues and hot legal topics with USDOL