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with current jobseekers and future talent pipelines. How can the public workforce system build tools customers will actually want to use? Are building user-friendly platforms and meeting legislative requirements mutually exclusive goals? In this session, you will learn about customer-cente...

teams and communications teams to collaborate. This session will focus on best state practices of these teams working together to get the message out and communicate value for their agencies and state.

How is your workforce agency or division using technology to drive better customer service? Join several states as they take you on a technology tour. We’ll go from the broad to the specific and cover a lot of ground--from direct service to learning technologies, from customer service data...

For U.S. Secretary of Labor Acosta and the Workforce Information Advisory Council (WIAC), addressing the U.S.’s “career awareness gap” is a top policy priority. Young Americans need excellent career information, delivered in an easy-to-use format, to help direct their educational and caree...

Can we “nudge” towards better employment outcomes? Workforce development policies, like many other public policies, impact individual and group behavior. Applying lessons from behavioral economics, policymakers are developing simple, low-cost, and effective policy interventions to help cit...

to innovation and operations. The same can be said for the labor market information (LMI) that helps drive workforce development. At this session, an engaging team of LMI directors will provide an overview of their work and examples of how their agencies use information not just for compli...

States present new approaches to training, retaining and cross-training staff in times of low budgets. Join in the discussion as we work together to optimize staff.

Discussion of current policy issues and hot legal topics with USDOL

Many states have a common vendor and/or UI IT system. As part of modernization, states continue to develop various additional components for their systems. In this session, states will share how they are working together in developing shared components with states that have similar vendors...

An opportunity for agency attorneys and others who are interested in legal trends to hear about and discuss emerging national legal issues related to unemployment insurance.