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In a rapidly changing technology environment, it can be difficult to know whether a vendor’s digital product is truly the best, cheapest, or fastest solution to meet your agency’s needs. Does it feature human-centered, modular design? Is an agile development agreement included? Does it hav...

Join attorneys and other experts for a discussion about the legal aspects of information technology in unemployment insurance programs including states working together in consortia. Moderator: Doug Werth, Lead Deputy Attorney General, Idaho Department of Labor Panelists: Lou Ansaldi, Te...

For more than two years now, the Integrity Center has been visiting states to observe what is working and where they can improve in their individual integrity efforts. Valuable insights and information have been gleaned and we are eager to share information to improve integrity operations ...

Come prepared to share your own promising practices for UI Tax. Learn about revamping audit practices and combatting misclassification and questionable employer tax practices to achieve results. Moderator: Mike Miller, Unemployment Insurance Chief of Tax, Utah Department of Workforce Ser...

The Workforce Innovation and Opportunity Act is critical for low-income workers, many of whom face barriers to engaging in work and educational opportunities. With smart partnerships, good strategies, and wise investments, states can leverage WIOA to help low-income adults and youth improv...

How is your workforce agency using technology to drive better customer service, improve service delivery, and increase performance? Join technology pre-conference attendees and NASWA staff for an open forum to learn from your peers on where they see technology going in supporting the workf...

Microservices promote the sharing of independent components across systems. Idaho developed the ICON Relay as a microservice. This year, Mississippi will be the first state to set up the ICON Relay as a microservice between the two states with different UI systems. Once completed, the iUS ...

The Integrity Data Hub (IDH) has proven to be a very successful and vital tool for states in the detection and prevention of UI fraud and improper payments. States who have implemented the Data Hub have prevented the loss of over $7.9 million (in total) of improperly paid UI benefits over ...

With thousands of online recruitment tools available in a constantly-changing labor market, jobseekers often struggle with where and how to begin the job search process. The good news: through the National Labor Exchange (NLx) partnership, your agency is already equipped to deliver high-qu...

In a highly technical world, ensuring accessibility to online and digital resources is crucial. Accessible technology and inclusive design not only benefit users with disabilities but can benefit everyone. Panelists will discuss best practices, laws, and regulations (i.e. ADA, Section 508)...