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A work product of the NASWA Technology Committee, this document is a summary of an annual survey that identifies key technology policy and priorities for State Workforce Agencies informing the Committee’s activities, conference sessions, and publications. Notably, it represents the perspec...

In late 2021, as the Covid-19 pandemic eased and labor demand grew, Iowa’s worker shortage had become severe. The state’s workforce agency, Iowa Workforce Development (IWD), decided to create a new delivery model to return unemployment insurance (UI) to its original mission as a public saf...