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Remember when faxes were busy, mail rooms were behind, and employer calls were flooding the phone lines? The last recession put the need for automation in the spotlight.  This session will highlight some of the barriers employers face and promising solutions. Moderator  Lynsey ...

“Knowledge is power, knowledge shared is power multiplied!” ~Robert Noyce. Be a part of the discussion, as state representatives provide updates on current technology projects, promising practices and lessons learned. Following state updates, NASWA staff will be sharing successful practi...

SIDES Welcome: Michael Burke, Unemployment Compensation Bureau Director, New Hampshire Employment Security Presentation of the Colors: Emcee: Daniel John, Head, Initial Claims, Pennsylvania Department of Labor & Industry USDOL Welcome: Jim Garner, Deputy Administrator, Office of...

You’ve spent years developing your culture and vision; Now the question is “does your team have the right mindset to grow or are you just going through the routines of the daily job?” Through an engaging and inspiring presentation, leadership and life strategist Mike Rodriguez will share ...

The NASWA Integrity Center has been traveling the United States to observe state efforts and provide valuable insights in reducing the improper payment rate. This panel will take a deep dive into understanding how the improper payment rate is calculated and promising practices aimed at red...