Program Manager

Job Summary
This position is in the Department of Employment Services (DOES), Office of Unemployment Compensation (OUC). The mission of OUC is to plan, develop and administer an Unemployment Insurance (UI) program under the provisions of the District Unemployment Compensation Act and applicable federal statutes. This includes the collection of unemployment insurance taxes from employers in the District of Columbia, and to disburse benefits to claimants who quality for unemployment insurance payments.

The UI Program Manager for the Business Analyst Unit will lead and manage the UI Business Analyst (BA) unit. The primary responsibility of this position is to lead a team of analysts in researching, planning, developing, implementing, and reviewing policies, practices, methods, and procedures that drive the accurate and efficient processing of unemployment insurance benefit and tax data. The incumbent will assist in the documentation of business requirements for unemployment insurance (UI) projects. The manager will assist compliance efforts within the Bureau of Economic Stability by developing new systems and processes, identifying strategic planning processes, and promoting needed organizational changes within the division. The program manager serves as a department level liaison, providing high-level summaries of Unemployment Benefits program aspects to senior level officials and agency heads, while managing, organizing, coordinating, and monitoring activities within the bureau and with other departments and outside contacts.

Duties and Responsibilities
Plans, organizes and supervises the operation of a program(s) and its activities in accordance with the mission and goals of an agency; develops new programs to support the strategic direction of the agency; advises and consults with administration/division managers; meets with appropriate staff to identify and resolve problems or conflicts; makes or recommends final decisions regarding policy, operations, and administrative procedures of the program. Establishes and manages long- and short-term program goals; develops, analyzes, and evaluates new or modified program/management policies, regulations, goals, or objectives. Develops, implements and maintains complex procedures, administrative monitoring practices and controls in order to obtain smooth and effective operation of a program(s); coordinates work activities of the program to prevent delays in required actions or to improve programs or services; identifies , develops and implements departmental goals, objectives, policies, and priorities; determines resource allocation and levels of service according to established policies; plans and writes grant applications and manages grant-funded projects. Develops and analyzes program reports; directs the preparation of monthly and annual reports; directs the gathering and analysis of information and reports necessary to document and evaluate processes.

Directs the work of, and monitors subordinates to improve performance; evaluates and advises on organization, methods, and procedures. Directs the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs, while continuing to address major program priorities. Directs the identification of service gaps, problems and deficiencies, and the development of new program and service strategies to improve, refine or broaden program areas in response to the needs of the District and the community. Develops plans and strategies to monitor and evaluate program efficiency and effectiveness based on established goals, outcomes and benchmarks. Sets performance measures for program area. Analyzes program data and performance measures in relation to agency, local/state and national objectives for the program area. Tracks industry trends, local and regional program area issues and District policy to ensure integration of program initiatives.

The deadline for this job posting is August 5, 2024.