Designed for state UI Directors and senior UI management, this session provides an opportunity to focus on operational changes made during the COVID-19 crisis that will continue to assist improve the program post-pandemic.

Moderator:

• Jamie D. Suber,  NASWA Unemployment Insurance Committee Chair and Chief of State, Executive Office, South Carolina Department of Employment and Workforce

Panelists:

• Diana Harris, Director of Unemployment Insurance Call Centers, Texas Workforce Commission
• Kelli Johnson, Supervisor, Technical Training Consultants, Adjudication, Washington State Employment Security Department
• Gregg Kallajian, Operations Coordinator, Connecticut Department of Labor
• Caroline Pratt, Director, UI Integrity Division, Connecticut Department of Labor
• Suzan McKechnie, Deputy UC Bureau Director, Maine Department of Labor