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Recruiting, Retaining, and Reskilling Staff: Strategies for Workforce Agencies

The world of work in public service has changed in no small part due to the COVID-19 pandemic. Remote working during the pandemic and high demand for their labor in some sectors means many public service workers desire more flexibility and more choice in where they work and grow skills. State Workforce Agencies have a once-in-a-generation opportunity to reimagine how people work – boosting productivity and the ability to attract and retain talent, upskill, and retain talent. Hear what public service agencies are doing to attract, retain, and reskill employees.

MODERATOR:

Heather Hall, CIO, Texas Workforce Commission

PANELISTS:

Steven Ross, Labor Market Director, Workforce Information and Operations Manager, Washington State Employment Security Department

Britni Saunders, Human Capital - Government & Public Services, Deloitte Consulting, LLP

Meredith Ward, Director of Policy and Research, National Association of State Chief Information Officers