Framework for Digital Transformation
The framework for digital transformation provides a guide to making change transformative by connecting root causes to organizational and digital solutions.
What qualifies as good digital transformation will be relative to each organization, but the framework for facilitating change through digital transformation is the same.
Digital Transformation Framework
Digital transformation starts with urgency: understanding the priority and opportunity for change, exploring the customer landscape to determine what must be done now for momentous advancement, and acting quickly and smartly to meet emerging customer needs.
Digital transformation builds from a vision for how to capture and respond to opportunities and solve business needs by thinking big and nimbly planning how to deliver value to customers.
Digital transformation is driven by data discovery, the dynamic and collaborative assessment of the environment, and compelling factors to anticipate and respond to change.
Digital transformation involves the design of a portfolio of strategies to transform the customer experience, starting with the inside of the organization and extending outside to ecosystem partners and customers.
Digital transformation relies on financing and overseeing the agile implementation and evaluation of digital strategies and solutions, as well as ensuring value delivery to the organization, its customers, and the workforce system.
