Advisory Services

The Workforce IT Support Center (Workforce ITSC) is committed to creating innovative, comprehensive, and tailored solutions that flexibly align with the ever-changing landscape of the digital era.

Workforce ITSC’s team of experienced professionals offers an array of strategic and project support that can be customized to meet your state’s needs.

As a trusted partner, Workforce ITSC’s main objective is to offer best-in-class services that focus on helping you address the distinct challenges that technology plays in addressing the public sector's needs and expectations.

Strategic Support

Workforce ITSC can assess the current state of your agency's technology and organizational processes and provide recommendations and strategies to help your agency get through a changing landscape and get to where they want do be in the future.

Digital Transformation and Modernization: Workforce ITSC can work with you to understand your organization’s present digital maturity and help prepare your agency and staff for the coming modernization of your technological infrastructure for a seamless transition.
Data Management: Workforce ITSC can assist you with managing your data securely, helping you govern data sharing through evidence-based policymaking, data-driven strategies, and best practices. This includes data storage and retention, data governance, and devising data-sharing agreements and Memorandums of Understanding (MOUs) with partner agencies.
Procurement: Leverage Workforce ITSC and NASWA’s broad workforce and technology experience and knowledge to help your team develop a Request For Information (RFI) or Request For Proposal (RFP) that aligns with your data and technology needs. Our team of experts can provide advisory support during the vendor or product selection process or offer proposal review recommendations that will help ensure your system needs and requirements are understood and prioritized appropriately while still being in line with your regulatory guidelines or policy.
Organizational Change Management: Workforce ITSC can partner with your agency to help navigate the changes that process improvements, modernizing administrative practices, and technological advancements will bring to your agency and staff.

Project Support

Workforce ITSC offers a customized experience based on your organization's specific project needs.

Project Management: Workforce ITSC can provide full project management services to meet your agency's unique needs. Schedule and lead meetings, ensure transparency to stakeholders, and create comprehensive project plans that cover technical development, staff needs, data management, communications, and more.
Planning: For a lighter touch to full project management support, Workforce ITSC can tailor services to assist with specific portions of your project planning with such things as outlining your project timeline, creating a project RACI, or creating a detailed tasks work breakdown structure, among other support activities.
Implementation: Whether your agency is seeking support while implementing new technology, new system strategies, or data management changes, Workforce ITSC can help fill the temporary gaps project implementations may bring.