The Aligned Case Management Institute
Overview
The Aligned Case Management (ACM) Institute's mission is to aid states in aligning their case management systems, enhancing holistic service delivery and improving customer experience within the public workforce system.
State teams are invited to participate in the second round of the ACM Institute. Building on the foundational work of the first cohort, this initiative aims to further refine and scale approaches to case management. By participating, you will help shape the next generation of aligned case management practices and leverage the newly released ACM Toolkit to guide your efforts. The Toolkit is derived from lessons learned and best practices of the first cohort—offering practical guidance, frameworks and resources designed to help states align their case management systems and improve service delivery.
Informational Webinar
Learn additional details about the ACM Institute and Toolkit during an informational webinar, January 28 at 3 p.m. ET. Register to attend.
Session Dates
Participants will be required to convene in four sessions and additional state-specific sessions.
- Session 1: March 25
- Session 2: April 1
- Session 3: April 14
- Session 4: April 29
- State Specific Sessions: Week of May 6
Self-Nomination Due Date
Self-nominations will be accepted until February 18, 2025, 8:00 p.m. ET.
Self-Nomination Requirements
Every self-nomination must include the following:
- A signed letter of interest and commitment from the leading organization's executive director or equivalent addressed to Tiffany Smith, Enterprise Program Advisor, Office of Workforce Investment, U.S. Department of Labor.
- Signed letters of commitment from all partners that will be participating addressed to Tiffany Smith, Enterprise Program Advisor, Office of Workforce Investment, U.S. Department of Labor.
- The name of the person who will lead the state’s ACM Institute efforts, along with their title, organization, office address, phone number, and email address.
- The names, titles, agencies, and email addresses of other planned ACM Institute team members. It is strongly encouraged to include team members across WIOA programs/agencies.
How to Self-Nominate
Submit responses to the following questions in a Microsoft Word or PDF document, along with the letters of interest and commitment, via email to witsc@naswa.org. Ensure all questions are fully answered.
- Letter of Interest and Commitment from the Leading Organization's Executive Director or Equivalent
This letter should not exceed two pages.
Please submit a letter of interest and commitment from the executive director or equivalent of the leading organization that will spearhead efforts. The letter should demonstrate a full commitment to participate in the Institute's activities and timeline, including the four virtual convenings and internal state convenings. - Letter(s) of Interest and Commitment from Partnering Organizations
Each letter should not exceed two pages.
Please submit letters of interest and commitment from all partners that will be participating in the ACM Institute. Each letter should demonstrate the partner's full commitment to participate in the Institute's activities and its timeline, including the four virtual convenings and internal state convenings. Partners may include other WIOA Title partners, as well as partners from the human services realm, such as TANF, SNAP and Medicaid. - State Description
Response for this section should not exceed two pages.
The purpose of this section is to provide a description of the state’s current state of alignment. Responses must include information from participating partners.
• Provide a brief explanation on the diversity of types of case management systems used within the state.
• Detail known gaps in customer experience or implementation capacity.
• Summary of existing related project(s) in process or new project(s) your state is interested in starting.
