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2023 NASWA SUMMIT

The location of the 2023 NASWA SUMMIT has been changed to the Westin Bonaventure in Los Angeles, CA. Please rest assured - there are NO changes to the dates or schedule of events for the SUMMIT. This is strictly a hotel change. Click the "Travel" tab or the button below for more information. 

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The 2022 NASWA SUMMIT reached record-breaking attendance with close to 800 registrants! Attendees experienced three days of inspiring speakers, informative, interactive breakout sessions, and networking opportunities with colleagues from around the country. 

The 2023 NASWA SUMMIT will be held at the Westin Bonaventure in Los Angeles, CA on September 13 - 14, 2023. Make plans to join us for this conference! Be sure to check back for additional details as we draw closer to the conference. 


Follow @NASWAORG and join the conversation on Twitter! #NASWASummit23

2023 NASWA SUMMIT Schedule

View Final ProgramView Speaker Biographies

Times listed below are in Pacific Time. Name badge must be worn to attend ALL events and meals.

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Conference FAQs

How do I cancel my registration?

In the Registration Confirmation email you received from NASWA Meetings after registering for the conference, follow the instructions to modify your registration. You'll need your confirmation number and the email address used to complete the registration to modify your registration. Click, "Cancel Registration" and follow the instructions to complete your cancellation.

Attendees who cancel and do not transfer their registration will be charged a $50.00 processing fee for cancellations/refunds requested on or before 14 days prior to the start of the event. No refunds will be made for cancellation/refund requests received within 14 days of the event.

If you do not have your confirmation email, please contact NASWA-Meetings@naswa.org to request a duplicate.

How do I transfer my registration to someone else?

In the Registration Confirmation email you received from NASWA Meetings after registering for the conference, follow the instructions to modify your registration. You'll need your confirmation number and the email address used to complete the registration to modify your registration. Click, "Transfer Registration" and follow the instructions to substitute an attendee. 

If you do not have your Registration Confirmation email, please contact NASWA-Meetings@naswa.org to request a duplicate.

How can I download a copy of my registration invoice/receipt?

In the Registration Confirmation email you received from NASWA Meetings after registering for the conference, click the link to view/print your invoice/receipt.

If you do not have your confirmation email, please contact NASWA-Meetings@naswa.org to request a duplicate.

I have a question about a NASWA event. How do I contact NASWA?

If you have a question about a specific NASWA meeting or event, please contact NASWA-Meetings@naswa.org.

What are the cancellation and refund policies?

Attendees who cancel and do not transfer their registration will be charged a $50.00 processing fee for cancellations/refunds requested on or before 14 days prior to the start of the event.

No refunds will be made for cancellation/refund requests received within 14 days of the event.

2023 NASWA SUMMIT Presentations

Wednesday, September 13, 2023

ACCESS Project Overview

Session: Concurrent Breakout Session: Customer Service Magic: Co-creating a Roadmap for an Aligned Customer-Centered Ecosystem of Supports and Services | Wednesday September 13, 2023 | 2:30 PM
Presenter(s):
  • Carver, Elizabeth - Utah Department of Workforce Services
  • Hiltunen, Amy - National Association of State Workforce Agencies
  • Maneely, Jess - American Public Human Services Association (APHSA)
  • Pilotin-Freitas, Maricar - Hawaii Department of Labor & Industrial Relations
  • Sasu, Nana - American Public Human Services Association (APHSA)

Customer Experience in California

Session: Concurrent Breakout Session: Innovations in Integrating Customer Experience Communications, Design, Accessibility, and Equity that Will Leave You Spellbound | Wednesday September 13, 2023 | 2:30 PM
Presenter(s):
  • Levy, Loree - California Employment Development Department

Customer Experience in New Jersey

Session: Concurrent Breakout Session: Innovations in Integrating Customer Experience Communications, Design, Accessibility, and Equity that Will Leave You Spellbound | Wednesday September 13, 2023 | 2:30 PM
Presenter(s):
  • Ledan, Shahrazad - New Jersey Department of Labor and Workforce Development
  • Cho, Janice - New Jersey Department of Labor and Workforce Development

Customer Experience in Washington State

Session: Concurrent Breakout Session: Innovations in Integrating Customer Experience Communications, Design, Accessibility, and Equity that Will Leave You Spellbound | Wednesday September 13, 2023 | 2:30 PM
Presenter(s):
  • Feek, Cami - Washington State Employment Security Department
  • LaPalm, Matthew - Washington State Employment Security Department

Roles and Responsibilities for UIA Modernization

Session: Concurrent Breakout Session: Once Upon a Time: Tales of UI IT Modernization | Wednesday September 13, 2023 | 2:30 PM
Presenter(s):
  • Dale, Julia - Michigan Department of Labor and Economic Opportunity

State of Hawaii DLIR UI Modernization Project

Session: Concurrent Breakout Session: Once Upon a Time: Tales of UI IT Modernization | Wednesday September 13, 2023 | 2:30 PM
Presenter(s):
  • Thomas, Lizabeth - Hawaii Department of Labor & Industrial Relations

Measuring the Healthcare Workforce in Washington

Session: Concurrent Breakout Session: State-Led Strategies to Strengthen the Nation’s Healthcare Workforce | Wednesday September 13, 2023 | 2:30 PM
Presenter(s):
  • Vance-Sherman, Anneliese - Washington State Employment Security Department

Workforce for a Health California

Session: Concurrent Breakout Session: State-Led Strategies to Strengthen the Nation’s Healthcare Workforce | Wednesday September 13, 2023 | 2:30 PM
Presenter(s):
  • Pitt, Jessica - California Labor and Workforce Development Agency

The National Talent Pipeline Development Initiative

Session: Concurrent Breakout Session: The National Talent Hub for Transitioning Service Members and Veterans: Connecting Industry, Talent, and Training Like Never Before | Wednesday September 13, 2023 | 2:30 PM
Presenter(s):
  • Weinman, Robert - National Institute for Innovation & Technology

Cradle to Career (C2C): Data System

Session: Concurrent Breakout Session: Addressing Privacy, Security and Legal Knowledge Gaps and Resource Needs | Wednesday September 13, 2023 | 5:00 PM
Presenter(s):
  • Faulkner, Amy - California Employment Development Department

Data Integration Support Center

Session: Concurrent Breakout Session: Addressing Privacy, Security and Legal Knowledge Gaps and Resource Needs | Wednesday September 13, 2023 | 5:00 PM
Presenter(s):
  • Fong-Batkin, LeAnn - WestEd
  • Rodriguez, Baron - Data Integration Support Center

Interagency Data Sharing: Texas Initiatives

Session: Concurrent Breakout Session: Addressing Privacy, Security and Legal Knowledge Gaps and Resource Needs | Wednesday September 13, 2023 | 5:00 PM
Presenter(s):
  • Lowe, Donna - Texas Workforce Commission

CA Youth Apprenticeship

Session: Concurrent Breakout Session: Expanding and Strengthening Career Pathways Through Youth & Pre-Apprenticeships | Wednesday September 13, 2023 | 5:00 PM
Presenter(s):
  • Burnes, Adele - California Department of Industrial Relations

BLS Insights - Impact of the Aging Workforce

Session: Concurrent Breakout Session: Labor Market Participation Rates: Insights and Response Strategies | Wednesday September 13, 2023 | 5:00 PM
Presenter(s):
  • Hatch Maxfield, Julie - U.S. Bureau of Labor Statistics - DC

Labor Force Participation in South Carolina

Session: Concurrent Breakout Session: Labor Market Participation Rates: Insights and Response Strategies | Wednesday September 13, 2023 | 5:00 PM
Presenter(s):
  • Grady, Bryan - South Carolina Department of Employment and Workforce

Addressing Worker Misclassification in Missouri

Session: Concurrent Breakout Session: Tackling Worker Misclassification: Strategies to Respond | Wednesday September 13, 2023 | 5:00 PM
Presenter(s):
  • Follett, Andrea - Missouri Department of Labor and Industrial Relations

Powerful Partnership: Communications Working with Human Resources

Session: Concurrent Breakout Session: The Magical Codex of Staffing: Secrets to Ward Off Staffing Shortages Through Hiring & Retention, Innovations and Outreach | Wednesday September 13, 2023 | 5:00 PM
Presenter(s):
  • Parker, Larry - North Carolina Department of Commerce - Division of Employment Security

The Employee Journey

Session: Concurrent Breakout Session: The Magical Codex of Staffing: Secrets to Ward Off Staffing Shortages Through Hiring & Retention, Innovations and Outreach | Wednesday September 13, 2023 | 5:00 PM
Presenter(s):
  • Shaffer, Becky - Kansas Department of Labor

The Never-ending Battle to Find… and Keep… Talent

Session: Concurrent Breakout Session: The Magical Codex of Staffing: Secrets to Ward Off Staffing Shortages Through Hiring & Retention, Innovations and Outreach | Wednesday September 13, 2023 | 5:00 PM
Presenter(s):
  • Harrington, Michael - Vermont Department of Labor

Unleashing the Boundless Potential of UI IT Modernization

Session: Concurrent Breakout Session: Unleashing the Boundless Potential of UI IT Modernization | Wednesday September 13, 2023 | 5:00 PM
Presenter(s):
  • Ansaldi, Lou - National Association of State Workforce Agencies
  • Peirce, Ben - National Association of State Workforce Agencies

UI and Research: Help Us, Help You

Session: Plenary Session | Wednesday September 13, 2023 | 6:15 PM
Presenter(s):
  • Hatch Maxfield, Julie - U.S. Bureau of Labor Statistics - DC

Thursday, September 14, 2023

Equity, Plain Language, and Behavioral Insights - Michigan

Session: Concurrent Breakout Session: Equity, Plain Language, and Behavioral Insights: Frameworks for Improving State UI Programs | Thursday September 14, 2023 | 3:15 PM
Presenter(s):
  • Gleason, Brett - Michigan Department of Labor and Economic Opportunity

UI Equity Grant

Session: Concurrent Breakout Session: Equity, Plain Language, and Behavioral Insights: Frameworks for Improving State UI Programs | Thursday September 14, 2023 | 3:15 PM
Presenter(s):
  • Hui, Anna - Missouri Department of Labor and Industrial Relations

RESEA Operations

Session: Concurrent Breakout Session: From Evaluations to Operations - Looking Toward the Future of RESEA | Thursday September 14, 2023 | 3:15 PM
Presenter(s):
  • Madsen, LeeAnn - Utah Department of Workforce Services

RESEA: An Evidence Based Program

Session: Concurrent Breakout Session: From Evaluations to Operations - Looking Toward the Future of RESEA | Thursday September 14, 2023 | 3:15 PM
Presenter(s):
  • Burns, Larry - USDOL Employment and Training Administration (ETA)
  • Clarkwest, Andrew - Abt Associates Inc.

North Carolina Common Follow-up System

Session: Concurrent Breakout Session: K-12 and Workforce Data - Partnerships for Student Success | Thursday September 14, 2023 | 3:15 PM
Presenter(s):
  • Bodane, Meihui - North Carolina Department of Commerce - Labor and Economic Analysis

Washington State Graduate Statistics and Resources

Session: Concurrent Breakout Session: K-12 and Workforce Data - Partnerships for Student Success | Thursday September 14, 2023 | 3:15 PM
Presenter(s):
  • Robinson, Jeff - Washington State Employment Security Department
  • Weller, Andrew - Washington State Employment Security Department

Teacher Apprenticeships in Colorado

Session: Concurrent Breakout Session: Teacher Apprenticeships - State Workforce Agency Solutions to a National Challenge | Thursday September 14, 2023 | 3:15 PM
Presenter(s):
  • Barela, Joe - Colorado Department of Labor & Employment

Tennessee “Grow Your Own” Teacher Apprenticeship

Session: Concurrent Breakout Session: Teacher Apprenticeships - State Workforce Agency Solutions to a National Challenge | Thursday September 14, 2023 | 3:15 PM
Presenter(s):
  • Scott, Dewayne - Tennessee Department of Labor & Workforce Development

Unemployment Assistance - Hawaii

Session: Concurrent Breakout Session: The Enchanted Gatekeepers: How States Use ID Verification and Validation to Secure the Realm | Thursday September 14, 2023 | 3:15 PM
Presenter(s):
  • Barba, Arthur - Hawaii Department of Labor & Industrial Relations

Identity Verification Login.gov

Session: Concurrent Breakout Session: The Enchanted Gatekeepers: How States Use ID Verification and Validation to Secure the Realm | Thursday September 14, 2023 | 3:15 PM
Presenter(s):
  • Badame, Jolynn - Utah Department of Workforce Services

Integrity Data Hub Overview

Session: Concurrent Breakout Session: The Enchanted Gatekeepers: How States Use ID Verification and Validation to Secure the Realm | Thursday September 14, 2023 | 3:15 PM
Presenter(s):

National Identity (ID) Verification Offering State Outreach

Session: Concurrent Breakout Session: The Enchanted Gatekeepers: How States Use ID Verification and Validation to Secure the Realm | Thursday September 14, 2023 | 3:15 PM
Presenter(s):
  • Farmer, Franklin - USDOL Employment and Training Administration (ETA)

California Occupational Guides Overview and Demonstration

Session: Concurrent Breakout Session: Career Information and Exploration Tools: California’s Next Frontier | Thursday September 14, 2023 | 6:00 PM
Presenter(s):
  • Akhtar, Muhammed - California Employment Development Department
  • Hooker, Brandon - California Employment Development Department
  • Rodriguez, Angel - California Employment Development Department

Office of Community Engagement

Session: Concurrent Breakout Session: Innovations in Equitable Access to the UI Program | Thursday September 14, 2023 | 6:00 PM
Presenter(s):
  • Del Santo, Bryana - Rhode Island Department of Labor and Training
  • Paul, Drine - Rhode Island Department of Labor and Training

The Maine UI Navigator Initiative

Session: Concurrent Breakout Session: Innovations in Equitable Access to the UI Program | Thursday September 14, 2023 | 6:00 PM
Presenter(s):
  • McKechnie, Suzan - Maine Department of Labor

UI Navigator Grant in Pennsylvania

Session: Concurrent Breakout Session: Innovations in Equitable Access to the UI Program | Thursday September 14, 2023 | 6:00 PM
Presenter(s):
  • Dickinson, Susan - Pennsylvania Department of Labor & Industry

Unemployment Insurance Navigator Grant

Session: Concurrent Breakout Session: Innovations in Equitable Access to the UI Program | Thursday September 14, 2023 | 6:00 PM
Presenter(s):
  • Hendrickson, Linda - Wisconsin Department of Workforce Development
  • Mueller, Kathryn - Wisconsin Department of Workforce Development

PA CareerLink® Digital Intake Form Initiative

Session: Concurrent Breakout Session: Reimagining American Job Center (AJC) Service Delivery | Thursday September 14, 2023 | 6:00 PM
Presenter(s):
  • Houser, Crystal - Pennsylvania Department of Labor & Industry

Leveraging Design to Create Impact with LMI Data

Session: Concurrent Breakout Session: Communications and Labor Market Information Shops Partner to Create Data Magic | Thursday September 14, 2023 | 7:45 PM
Presenter(s):
  • Haavind, Cher Roybal - Colorado Department of Labor & Employment
  • Morelli, Michelle - Colorado Department of Labor & Employment

Marketing LMI

Session: Concurrent Breakout Session: Communications and Labor Market Information Shops Partner to Create Data Magic | Thursday September 14, 2023 | 7:45 PM
Presenter(s):
  • Archer, Byron - Ohio Department of Job & Family Services

Career Development Ambassador Program

Session: Concurrent Breakout Session: Innovations in Youth Workforce Services | Thursday September 14, 2023 | 7:45 PM
Presenter(s):
  • Politis, Dana - New York State Department of Labor

The UI Community’s Space Mountain: Using the Integrity Data Hub for Data Analysis and Fraud Detection/Prevention

Session: Concurrent Breakout Session: The UI Community’s Space Mountain: Using the Integrity Data Hub for Data Analysis and Fraud Detection/Prevention | Thursday September 14, 2023 | 7:45 PM
Presenter(s):
  • Cotter, Jim - National Association of State Workforce Agencies
  • Kallajian, Gregg - Connecticut Department of Labor
  • Lord, Jerome - National Association of State Workforce Agencies
  • Pratt, Caroline - Connecticut Department of Labor

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